Once we confirm your payment, we ship your order, which usually takes 3 to 5 business days depending on the area and the delivery season*.

Payment confirmation may take up to 48 hours, depending on the payment method you choose. For bank transfers, remember to send your proof of payment to our customer service number 479 152 7058 so it can be processed.

* During high season, shipping may take a little longer due to high demand on courier services.

We can exchange your order if:

• The model, color, or size you ordered is different from what you received.
• Manufacturing defects.
• Sizing errors.

To learn more, you can review our exchange and return policies here.

To make a product exchange, you must:

1. Choose a means of communication, which can be email, WhatsApp, Facebook, or Instagram. We recommend sending a message through only one of our official channels and waiting for complete follow-up through that same channel.
2. In the message, you must include: Order number, reason for the exchange, and photos of the condition in which the product arrived.
3. Once we have responded, we will open a report and proceed to provide the return shipping label so you can send the Lalics back to us.
4. Once we have received the Lalics, we will proceed with shipping your new pair. Additionally, we will provide you with a new shipping label so you can track your package.

The process can take up to a week and a half from the time we receive your request until your new Lalics are delivered to you; we ask for your patience.

Remember that our customer service hours are Monday to Friday from 10 am to 5 pm and Saturdays from 10 am to 1 pm. Requests received on Saturday will begin the return process on the next business day.

You can use any official means of communication, but we recommend using WhatsApp for faster service.

Our lasts are true to size, meaning that the sizes measure exactly the right length in centimeters. For example, size 23 measures 23 cm in length.

*In case your foot is a bit wide, we recommend ordering one size up.

Our business hours are Monday through Friday from 10 am to 5 pm and Saturdays from 10 am to 1 pm.

You have up to 30 calendar days from the moment you receive your order to submit your exchange request.

To learn more, you can review our exchange and return policies here.