Returns and Exchanges

LALIC DERIEN always seeks to maintain the highest quality standards in our products for sale; however, we recommend that you inspect the product in detail upon receipt, as the warranty against defects will be valid ONLY for 15 (fifteen) business days once you have received the product. Please be advised that the only grounds for claiming this warranty are as follows:

– The product does not fit properly (error in shoe size)
– Malfunction of original materials (zippers, soles, linings, outer leather, etc.)

– Fault in the finished product (difference in shades)

– Receipt of an incorrect product attributable to the company.

Therefore, if you find yourself in one of the aforementioned cases, we invite you to contact our customer service department through our various communication channels, where you will be asked for your purchase order number. The means of contact to exercise your warranty within the established term are as follows:

– Email: hello@lalicderien.com

Please be informed that the FIRST return you make due to the aforementioned reasons will be at LALIC DERIEN's expense. Please note that should you require a second return, the shipping costs and internal company processing fees will be at the expense of the customer and user of the service.

Additionally, we inform you that our warranty policy for products purchased on the LALIC DERIEN website is only valid for exchanging the product for another from our commercial offering, and we inform you that money refunds are NOT accepted.